Frequently Asked Questions

  • Just head to the contact page and fill out the enquiry form with some details about what you’re looking for. From there, we’ll schedule a short intro call to get to know each other, talk through your needs, and outline the next steps.

  • We offer a suite of creative services to support brands in their journey, regardless of stage.

    These include Brand Strategy, Brand Identity Design, Copywriting, Naming, Website & Digital Design, Social Media & Content Strategy, Print & Packaging Design, and Campaign Rollout. You can find more details on each of these here.

    You can also download our Services Guide to view our packages and pricing here.

  • Every project starts with strategy. We dive into your goals, audience, and the story behind your brand. From there, we move into creative direction, design, and refinement, with feedback rounds built in along the way.

    The process does vary depending on the service, but collaboration and clarity are at the core of it all.

  • We work with startups, small businesses, and established brands alike – anyone ready to build or evolve their brand and related assets. We love adapting our approach to fit different industries and stages of growth, it keeps things fresh for us.

  • Absolutely. Most of our work happens remotely, and we regularly collaborate with clients across time zones. Calls, feedback, and deliverables all happen seamlessly online.

  • The best projects happen when there’s mutual trust and creative chemistry. If you’re drawn to our work, approach, and way of thinking, that’s usually a good sign. We’ll also chat early on to make sure we align on expectations and style.

  • Yes! Whether your business has evolved or your current brand no longer fits, we can help refine your positioning and create an identity that feels more aligned. Every rebrand and brand refresh project starts with a discovery phase to understand what’s working, what’s not, and where you want to go.

  • Yes, we do. Our brand audits evaluate your visual identity, messaging, and overall cohesion. We assess what’s working and what isn’t, and offer a clear set of actionable recommendations so you can take your next steps with confidence.

  • We include a set number of refinement rounds in each project depending on the service to ensure the work feels just right without endless back-and-forth. These are made clear at the start of each project.

  • Yes. Every identity project includes a brand guide covering your logo usage, colour palette, typography, and key applications. Larger projects can include extended guidelines with messaging and rollout recommendations.

  • Yes, we can create editable templates so you and your team can confidently manage your brand day-to-day.

  • Yes – we often continue working with clients to create campaign assets, packaging, or content once their brand is launched. Depending on the need, these are treated as either one-off or retainer projects and are quoted accordingly.